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| Customer Reviews: | | Average Customer Review: ( 118 customer reviews )
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117 of 120 found the following review helpful:
Good, but a few things you need to know Mar 23, 2009
By Alan Glazen
"author"
We went through our second Dyson, and decided to switch just for the sake of doing so. Aside from the really high end European models, we opted for this new "prestige" line from Hoover, figuring it would be interesting to see what's the best they can do at a higher price point.
The machine itself looks really good, and when you turn it on, it's like starting a nice car, it almost purrs. The electronic start/stop and the electronic height adjustments are fabulous, very refined. And the machine seems to pick up everything in site.
Now, here are a few things to keep in mind, none of which are deal-breakers, but believe me, this thing is not perfect.
First and foremost, emptying the dirt chamber. At first we thought it was like most other bagless machines, you flick a lever and let the stuff fall in your garbage. But after about a week, we noticed the machine not picking up nearly as well, and we couldn't figure out a thing.
Then we looked carefully and saw that a huge collection of hair and debris had collected inside an inner cup, wrapped around the so-called cyclonic device. Once we got rid of that stuff, the vacuum was like new again. Still, it is hardly referred to in the manual, and it is rather a messy task.
Finally is the "dirt" indicator. It works on some sort of audio principle, sending out sounds which come back distored if they run in to dirt. I find that this works most of the time, but sometimes, it just stays red, and even after going over the area five times, it stays red.
I guess one could beef about the extension cord, why they didn't come up with some better way to unreel it and attach it to the machine. This is just like every other vacuum in that respect, but the cord seems longer.
I think I would buy it again, but the bag emptying procedure is sloppy and very unsophisticated. I'd be looking for machines that might do that job better.
58 of 58 found the following review helpful:
 This is One Outstanding Vacuum Mar 16, 2009
By Sound sleeper
"John"
I recently had to pick up a new vacuum when my old vacuum (an upright that wasn't supposed to lose suction, but which broke down and stopped sucking altogether. At least stopped sucking dirt from the floor, that is) went kaput, and I did some research, trying to find one that was sturdy, had the extra tools, and really picked up dirt. I have two large-ish (50 - 70 pound) dogs that shed a bit, track in some dirt, and can cause carpet chaos, so I really wanted to bring home a powerhouse this time. I liked the early reviews I'd seen on this new Hoover Platinum, and liked how it combined cyclonic action (which I thought was one of those marketing terms, but which actually makes some cleaning sense) and Hoover's own Windtunnel mechanisms (my mom swears by her Hoover she's had forever with this, and hey, you have to be able to trust your mom, right), and so decided it was the vacuum for me. And, I'm darn happy so far that I did. It just picks up more dirt and dog hair from the carpet and upholstery than any vacuum I've had so far, and is great for cleaning all of a big house. Sometimes you just want to spot clean, but if you really want to get at cleaning, and really want cleaning power, this is the vacuum for those jobs. All the tools are a plus, too (especially the long hose and the crevice tool, which are perfect for stairs. Oh, the dusting brush is oddly handy, too. I've never really had one of those that worked that well, but this one's tops. Maybe it's just that the engine and all deliver enough power to make the dusting brush worthwhile, but I use it all the time), and it looks great, and the 6-year warranty is nice, but really, without the suction and dirt-pulling ability, would anything else matter? Nope, which is why I'm glad I made the right choice and went for this new Platinum vaccum, because it really picks up the dirt.
88 of 97 found the following review helpful:
 worth the money??? you decide Jun 13, 2009
By holzie
well when we bought this vacuum we had High hopes, especially of the price. Let me start with the great part, More suction then any other vacuum we have ever owned. Brought out more dirt and dust then any vacuum we have ever owned. The dirt sensor is awesome, works just like described, usually by our doorways is the dirtiest and the sensor proves that.
Now for the bad. Size!!!!!! Too big, will not fit under our beds like all our other models that we have owned, even when you put it at the lowest setting it still will not fit. The extension is NOT long enough to do any vacuuming above shoulder height.
Would love to give it a 5 star ratings, but the two items that I mentioned are too important not to mark it down a star for each one. Would I buy it again? No, for the two reasons I mentioned, but Man the areas it does reach... Wow, what suction!!!
17 of 17 found the following review helpful:
Glad I bought this Hoover May 01, 2011
By Manny A
I have used this vacuum for about a year and I am quite happy with it. I suffer from allergies and researched for a vacuum that would do a great job without a +$500 tag. If you're in a similar position, see the PROs/CONs of my experience so far, and exaggerated information (IMO) out there:
PROs
1. Filtration system, including reusable HEPA filter: This vacuum traps everything, including allergens like dust mites (according to manufacturer's claims). But I did notice a significant improvement with my allergies after I started using this vacuum. The washable HEPA filter gives me control over the vacuum's performance by allowing me to clean it and without the need for replacement filters every couple months.
2. Suction system: This is my first Hoover, and I was so impressed with the suction system. It picked up dust left behind my old vacuum, and even the dust found under the carpet.
3. Relatively quiet motor considering all that is going on.
CONs: The 2 issues below are the reason I took away a start from this item, and only gave it 4 out of 5.
1. It is difficult to use the accessories hose because it is kind of short. It is difficult to vacuum hard to reach places because the hose does not extend too much.
2. Limited reach under furniture: Vacuum canister can get a bit on the way when trying to reach under furniture.
EXAGGERATED INFO (IMO): While reading reviews, I came across some users' feedback that made me think twice about whether this item was right for me. However, I found some of that feedback to be a bit exaggerated. And that is:
1. Emptying Canister: I kept coming across complaints on emptying the canister. It is not a big deal. I just place the canister inside a bag, press the button to release it open, and use my hand (through exterior) to close it. Yes, it would be nice to click the button again to close, but it is not that difficult.
2. Dealing with dust while Emptying Canister: Honestly, this will happen with any bagless vacuum. And lint/"stuff" can get stuck can get stuck in tubes, but it is nothing that takes more than 30 seconds to clean.
3. Too Heavy to Move: It is a big vacuum, somewhat bulky, but it is not too heavy given its size. Perhaps people are not using the right carpet height setting while vacuuming, causing the machine to get stuck on the carpet.
Overall, I would purchase this item all over again, and would recommend it to others. Hope you find this info to be useful.
16 of 16 found the following review helpful:
Worth Every Single Penny! Apr 19, 2009
By Bookwormette
This vacuum cleaner was worth every penny I paid for it! I was very hesitant to pay about $450 for a vacuum, but I was tired of buying a new vacuum about every 2 years because I did not want to pay more than $100 for a vacuum cleaner.
I was not disappointed. I have a dog that sheds, and I have longer hair, and I shed a lot too, and find that this vacuum picks up very well. I could not believe how clean my rugs looked after using this vacuum on them; I did not realize just how dirty they were.
Also, the controls are very intuitive, and the vacuum was very easy to assemble.
I agree with the one user who mentioned the awkward way of emptying the vacuum when it's full, but it is by no means a deal breaker.
Between the performance and the 6 year limited warranty, I highly recommend this product. I wanted to give it 4.5 stars because the awkward way of emptying the vacuum, but since I could not, I rounded up because I really like this vacuum.
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