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| Customer Reviews: | | Average Customer Review: ( 8 customer reviews )
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Most Helpful Customer Reviews
17 of 19 found the following review helpful:
 In agreement with Pablo Nov 12, 2007
By cosworth
Also agree that the factory packaging is sub-par. My unit arrived with the cabinet very slightly skewed ( you have to look pretty hard to notice it), and needed to use the leveling feet to sit it straight. Nevertheless, a fine little unit which looks great on the countertop, holds the set-point temperature perfectly, and makes absolutely no noise whatsoever.
5 of 5 found the following review helpful:
 Stopped working after a year... Dec 13, 2009
By N. Malczewsky
I bought this from Home Depot for my mom as a Christmas present last year. It has just stopped working (the display and light still work but it simply will not get cold). So here I am thinking that I am still within a 1 year warranty. Well I went to the manual and of course the warranty was something like 60 or 90 days. That's unbelievable for a $150 product. An attempt to contact Vinotemp through their website went unanswered. Just buy this product at your own risk and see if you can maybe purchase an extended warranty through a provider like SquareTrade or something.
11 of 14 found the following review helpful:
Item acceptable.Poorly packaged. Oct 22, 2007
By Pablo
Wine cooler has nice appearance and seems to hold prescribed temperature well,but lower portion of packaging almost completely separated from unit in transit.
2 of 2 found the following review helpful:
Awful Customer Service From Vinotemp Dec 29, 2011
By Mary Schemenaur
Be warned before purchasing anything from Vinotemp, as their customer service policeis are less than customer friendly. I received the VT-6TEDS model, via UPS. Box was in perfect shape, with no sign of damage or shipping related problems. Looking as if everything was in good order, I wrapped the box, and presented to my wife as a Christmas gift. Upon opening the box, we discovered that the stainless steel door had numerous scratches and a large rub mark. The condition was so bad, at first we were convinced that there must be a protective film on the door - nope, there was nothing to protect the surface. Vinotemp's customer service department did nothing to assist, other than to site a conditions and terms policy, stating that a customer has -4- days to notify them of damage, otherwise you accept the product. Well, since I didn't open a perfect box, and look more closely at the product, Vinotemp would take no responsibility for the problem. They seemed to be more interested in placing blame on the shipping company (UPS). Upon closer inspection of the cooler, I am now convinced that what I was sent was a returned or refurbished unit. The protective film was missing, UPC or serial number had been cut and removed from the manufacturer's box, and manufacture date was Oct - 2006 (seems odd that their inventory is 5 years old - have to wonder how that would have impacted long term performance). This unit clearly looks as if it had been used. I escalated to a Vinotemp VP, who also held firm to the "you didn't tell us within 4 days" stance, and refused to help in any way, even though I advised that this was a gift, and that I had no idea that there even was a -4- day notification period (I had the product for about 12 days before calling customer service) - in fact, my paperwork from Vinotemp does not state any such policy. So, the message here is BUYER BEWARE. Vinotemp will attempt to devert responsibility for any problem to you, the shipper, anybody but themselves. In my experience, they completely failed to stand behind their product, or attempt to satisfy a customer in any way. I can only wonder what type of service I would have received if the unit were to malfunction during the 12 month warranty period.
2 of 2 found the following review helpful:
 Some door problems Dec 06, 2009
By Erebus
When the package arrived the door was not attached. I fixed it without too much effort. Since then the door has come off once under normal use. Other than a those two issues with the door I'm very happy with this wine fridge.
See all 8 customer reviews on Amazon.com
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